April 11-2021 Family Message Update

Happy Spring everyone! As the weather gets nicer out there and we move through the new visitor guidelines, please stay hydrated, wear a hat when out in the sun and make sure you smile!

VISITATION GUIDELINES – BOOKING APPOINTMENTS:

As you are aware the new guidelines come into effect on April 1^st. We will continue to have a Screener/Greeter at the front doors which all visitors must come to and be pre-screened, temperature taken and sign in. If you do not have a medical grade mask one will be provided for you. The guidelines state you can have 2 adults and 1 child at a time in your suite following all guidelines. This means once your guests have pre-screened they must go directly to your suite. When the visit is over, they must sign out and go directly out. Please remind your family and friends that in order to keep everyone safe, we will continue to keep track of all visitors in the building.

We are excited that Dr. Bonnie Henry and the MHO have decided to ease restrictions, but also keep in mind they have enforced no in-dining experience when you go out of the building.

Please book your visits through the dedicated email below. Please also book ahead of time. Please do not just show up without an appointment.

We are hoping that as families you can use the email below to book your appointments to alleviate some of the strain at the front desk. Thank you!

wel-familyvisits@retirementconcepts.com

MONTHLY Hearing Aide Pickups:

Please drop your hearing aids off at the front desk with Sheryl by Thursday morning a.m. so NEXGEN can pick them up and return same day. Any questions – please see Sabrina

Reminders for your loved-one to Stay Safe: Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
3. Avoid touching eyes, nose and mouth
4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

Dropping items off: 

We would ask that families please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner. All deliveries will be received at the front door. This includes groceries, medications, flowers, and gifts. All will be sanitized and delivered directly to the resident’s suites.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident full name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe
5. Please leave all items in between the 2 glass doors. Once you are back in your vehicle we will retrieve those items, re-sanitize and ensure your loved ones receive the items

Protocols 

Aside from the single site, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Ensuring no staff member is working in multiple facilities
• Staff are screened for their temperature upon entrance to the building, and midway through their shift
• Social distancing is occurring among residents in each facility, including during mealtimes
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surface cleaning in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, and wash their hands with soap and water and apply hand sanitizer frequently.

Essential Visitors: Please know that if you are already essential you will continue to be at the request of your family member. The difference between an ESSENTIAL and SOCIAL designate is that IF we should go into Outbreak an Essential Visit would continue where a SOCIAL visit would stop immediately until we are in the clear.

Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.  At this time, isolation gowns and gloves are NOT required. Our teams will be here to assist during your scheduled visit, should you have any questions. If you do not have a medical grade mask, one can be provided to you at the front desk when getting pre-screened.

You MUST have a scheduled visit. Please do not show up without a time and date or you may be turned away.

wel-familyvisits@retirementconcepts.com

NO visitors will be permitted at The Wellesley if an active outbreak is in progress

(if you were scheduled, you will be informed).

Quadra Village Medical Centre – Dr. Behroozi has acquired some new residents and will continue to reach out to everyone individually who have expressed an interest in getting a new doctor. He is working with a few other local doctors, and we should have a plan in the New Year. Right now he makes his rounds on Thursdays. Any inquiries please see Sharon in her office or by email sunsworth@wcshm.com or by cell 250-514-5114.

Assisted Living ROOFTOP:  Our constructions teams and our maintenance manager Joe will be in and out of the building in the coming months. Please know they are following all protocol. We are hopeful that our amazing rooftop will be completed soon but for now, the 5^th floor is not accessible. If you have any questions in regards to this please let us know.

MOVE OUT Protocols:  Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. sunsworth@wcshm.com

Move Outs/Elevator in Main Building/AL Building: The 1^st elevator is utilized for move outs, and is locked for move outs. There is a note placed on the elevator as well. For your convenience we have asked all move outs to happen during the hours of 9-11 am and 1:30-4 so as not to disturb during meal time. Please be respective of the movers as they are following all protocol to get in and out in a timely manner. For the Assisted Living Building, we want to ensure that we are not disrupting meal times, so the same times apply.

FURNITURE DELIVERY/DISPOSAL:

Please ensure you are reaching out to Sharon directly by email: sunsworth@wcshm.com or by cell phone 250-514-5114 to arrange and discuss protocol for anyone entering our building. Please be aware that these must be scheduled and will be turned away if they just show up to the building

MASK WEARING

As per provincial guidelines, mask wearing in the common areas is not required by current residents. All staff and visitors will continue to wear a mask. If you can’t keep a socially distanced 6’ (as in an elevator) it would be advised to wear a mask. Please see below the guidelines:

https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/restrictions#masks     Thank You, Team Wellesley