January 28-2021 Family Message Update


You will notice we now have a front door SCREENER from 11-3 daily. Thankful to the current staff who stepped up to the plate and add in some hours daily so they could assist. This was mainly because we wanted to alleviate some of the stress to the front desk and how busy they are. Please ensure when you are coming back in that you stop at the screening desk to get your temperature taken and please ensure you use hand sanitizer



This was a question brought up several times in the last couple of days. Attached is the Provincial Ruling in regards to GROUPS as well as reminding everyone that Connie and her team added a 2nd seating to accommodate our Independent Living Dining room and the amount of residents that come down. As per the link below and attached, we followed the guidelines set out by the Province and will continue to follow those guidelines. We welcome your questions and will answer each one in a timely manner. The Assisted Living Building continues to receive their meals by tray service at this time due to elevator and space available for the seating’s and our residents. We are hopeful we can lift some of these restrictions in the coming months. If you have any questions at all, please direct them to Connie.


COVID Vaccine Update

We had a successful day on Sunday with the vaccine clinics for our Assisted Living Residents and those deemed Assisted through Island Health. At present, we have 97% of the tenants in our Assisted Living Building that have been vaccinated with their first dose of the Moderna vaccine. . We will continue to seek information about the timing of the first dose for our Independent tenants as well as the timing of the second dose.

WEEKLY Hearing Aide Pickups:

Please drop your hearing aides off at the front desk with Sheryl by Thursday morning am so NEXGEN can pick them up and return same day. Any questions – please see Sabrina


Family and Friend Referrals to the Wellesley (see attached)

We are pleased to let you know about our referral program for present tenants at The Wellesley.

“A referral payment by way of a discount on your monthly rental for one time only is to be paid out to a resident referral source for a valid client that moves into the community. The prospect must sign a rental agreement and be living in the community for a period of a minimum of three months to qualify.”

Please speak to Sharon, the Community Relations Manager, for more details



BC Recovery Benefits


We have had a few of our tenants asking about the BC Recovery Benefit. Please follow the link above to determine if your loved one here at Casa Loma and Comox Valley Seniors Village qualify.

How the benefit works

The BC Recovery Benefit (the benefit) is a one-time direct deposit payment for eligible families, single parents or individuals. Benefit eligibility is based on net income from your 2019 tax return. You must apply to receive the benefit.


Using 2019 income tax data

As with the B.C. Emergency Benefit for Workers, in order to prevent fraudulent claims, applicants must provide 2019 income tax data to receive the benefit.

British Columbians need support now, and if the benefit relied on 2020 income tax data, payment wouldn’t be possible until approximately fall 2021.

Determine your eligibility

Generally, the benefit is available to people:

Reminders for your loved-one to Stay Safe: Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.

Dropping items off: 

We would ask that families please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner. All deliveries will be received at the front door. This includes groceries, medications, flowers, and gifts. All will be sanitized and delivered directly to the resident’s suites.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident full name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe
  5. Please leave all items in between the 2 glass doors. Once you are back in your vehicle we will retrieve those items, re-sanitize and ensure your loved ones receive the items


Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

Essential Visitors: These have all been contacted and updated in our system. ALL visitors have been approved to be on our property for the health and welfare of our residents. If you have any questions please ask Sharon. An Essential Visitor is deemed through careful consideration with our partnership with Island Health and we as the operators. We are trying to assist all requests and follow the provincial guidelines of what an essential visitor is. If you feel you fall under these guidelines as set out below, please contact Sharon as we have a form that needs to be filled out and submitted. Thank you.

who are sick or in self-isolation: DO NOT ENTER

Visits made by a family member or friend of a resident Only one designated family member or friend may visit. All visitors must wear a mask, clean hands before and after visiting (using soap and water or alcohol-based hand sanitizer) and maintain a distance of two metres from others.

* Essential visits are limited to one visitor at a time. For palliative and end-of-life care, more than one visitor may be allowed at a time. Assistance with feeding, mobility and personal care. Communication assistance and supported decision-making for people with disabilities or cognitive impairment

Designate Visitors:  ***IF YOU HAVE A FAMILY MEMBER that has not filled out the Designate form yet – please email snutchey@retirementconcepts.com ***

If you are the designated visitor, prior to your visit please check in with yourself. If you are feeling unwell, have symptoms of COVID-19, or have been in contact with someone who has COVID-19 please call to cancel your appointment. Please note also, our bathroom facilities are not available to use during visits. We need to sanitize before and after the visit in the designated area. Thank you

Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.  At this time, isolation gowns and gloves are NOT required. Our teams will be here to assist during your scheduled visit, should you have any questions. If you do not have a medical grade mask, one can be provided to you at the front desk when getting pre-screened.

A gentle reminder that our directives of one designated visitor remain the same. You MUST have a scheduled visit. Please do not j show up without a time and date or you may be turned away. No food or beverages during the visit and please ensure you socially distance 6’. Our visitation area is available and the hours are below along with the email you must use in order to book your visit. Please do not call the front desk as we are trying to ensure everyone can get a visit and would like everyone wanting to book HOLIDAY visits to email below ONLY:




Visits must be limited to 45 minutes maximum. Please familiarize yourself with our updated policies and procedures and thank you for your understanding and support in keeping everyone in our residence safe. Due to weather restrictions, we do have a new inside area to visit as well.

 ** Please note the change in time of visits due to meal times. 9-11 am, 1-4 pm, 6-7:45 pm

Quadra Village Medical Centre – Dr. Behroozi has acquired some new residents and will continue to reach out to everyone individually who have expressed an interest in getting a new doctor. He is working with a few other local doctors, and we should have a plan in the New Year. Right now he makes his rounds on Thursdays. Any inquiries please see Sharon in her office or by email sunsworth@wcshm.com or by cell 250-514-5114.

AL ROOFTOP:  Our constructions teams and our maintenance manager Joe will be in and out of the building in the coming months. Please know they are following all protocol. We are hopeful that our amazing rooftop will be completed soon but for now, the 5th floor is not accessible. If you have any questions in regards to this please let us know.

MOVE OUT Protocols:  Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. sunsworth@wcshm.com

Move Outs/Elevator in Main Building/AL Building: The 1st elevator is utilized for move outs, and is locked for move outs. There is a note placed on the elevator as well. For your convenience we have asked all move outs to happen during the hours of 9-11 am and 1:30-4 so as not to disturb during meal time. Please be respective of the movers as they are following all protocol to get in and out in a timely manner. For the Assisted Living Building, we want to ensure that we are not disrupting meal times, so the same times apply.

Thank You,

#Team Wellesley