January 24-2021 Family Message Update

Please ensure you are staying safe by following the guidelines set out by the province. Please also be aware that as an operator, if these guidelines are not followed, we need to keep the safety of all of our residents. This means keeping our bubbles small, washing your hands and wearing a mask if you can’t maintain a 6’ distance. We are also implementing a new ‘SCREENER’ desk to assist with the pre-screening, temperature taking and asking questions. There will be masks available if you do not have one. We are working towards having someone at this screening table from 11-3 daily, with all other inquiries to go to the main desk. We want to streamline how we do this and appreciate your assistance in this.


COVID-19 Vaccinations Plan re: VIHA:

We have a confirmed Clinic Date which is Sunday, January 24th  at 1 pm. This round will be for all Assisted Living residents and will be run by 4 VIHA nurses. If you have a loved one that falls under this category, and you have further questions about consent, please contact Sharon at 250-514-5114 or sunsworth@wcshm.com. We will be helping the team from VIHA to ensure the clinic runs smoothly. They will be on-site for approximately 2.5 hours. ***Please note that for any Alternate Decision Makers you must be available on-site or by phone on the day of the clinic***

To date most of our staff have been vaccinated. As stated before, the Independent Living residents will be vaccinated in the coming months. We will share this information with you as soon as we know.



By order and direction of the Provincial Health Officer (PHO), all events and social gatherings are suspended to significantly reduce COVID-19 transmission related to social interactions and travel.

The order is in effect from November 19, 2020 at midnight to February 5, 2021 at midnight.



We encourage everyone to please read through Dr. Bonnie Henry’s new PHO orders that have been extended until midnight on January 8th. What does that mean for us? Keep our bubbles small – and this means we strongly discourage ‘group’ outings in order to keep our staff and residents safe. IF you have a schedule visit – please ensure you are wearing a mask and keeping a 6’ social distance between you and your loved one. If family members show up without an appointment and/or just show up – please know we may ask you to leave if you are not following the orders.

Reminders for your loved-one to Stay Safe: Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

  1. Practice social distancing (6 feet apart)
  2. Perform proper Hand Hygiene (Wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 second or greater is so important.
  3. Avoid touching eyes, nose and mouth
  4. If exhibiting any symptoms (fever, cough and difficulty breathing) please alert staff immediately.



Dropping items off: 

We would ask that families please follow these guidelines as I am sure you want your parent or loved-one to get their deliveries in a timely manner. All deliveries will be received at the front door. This includes groceries, medications, flowers, and gifts. All will be sanitized and delivered directly to the resident’s suites.

  1. Please use plastic bags, no reusable bags
  2. Make sure to label all bags with resident full name and room number
  3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up
  4. Please sanitize, if possible, the items before dropping off. We will re-sanitize as well to be safe
  5. Please leave all items in between the 2 glass doors. Once you are back in your vehicle we will retrieve those items, re-sanitize and ensure your loved ones receive the items


Aside from the single visitor policy, we are following the direction of our public health officials and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

Essential Visitors: These have all been contacted and updated in our system. ALL visitors have been approved to be on our property for the health and welfare of our residents. If you have any questions please ask Sharon


Designate Visitors:  If you are the designated visitor, prior to your visit please check in with yourself. If you are feeling unwell, have symptoms of COVID-19, or have been in contact with someone who has COVID-19 please call to cancel your appointment. Please note also, our bathroom facilities are not available to use during visits. We need to sanitize before and after the visit in the designated area. Thank you

Please note that all visitors are required to wear a medical mask when coming to visit their loved one. Cloth masks are no longer acceptable.  At this time, isolation gowns and gloves are NOT required. Our teams will be here to assist during your scheduled visit, should you have any questions. If you do not have a medical grade mask, one can be provided to you at the front desk when getting pre-screened.

A gentle reminder that our directives of one designated visitor remain the same. You MUST have a scheduled visit. Please do not j show up without a time and date or you may be turned away. No food or beverages during the visit and please ensure you socially distance 6’. Our visitation area is available and the hours are below along with the email you must use in order to book your visit. Please do not call the front desk as we are trying to ensure everyone can get a visit and would like everyone wanting to book HOLIDAY visits to email below ONLY:







Visits must be limited to 45 minutes maximum. Please familiarize yourself with our updated policies and procedures and thank you for your understanding and support in keeping everyone in our residence safe. Due to weather restrictions, we do have a new inside area to visit as well.

 ** Please note the change in time of visits due to meal times. 9-11 am, 1-4 pm, 6-7:45 pm


Quadra Village Medical Centre – Dr. Behroozi has acquired some new residents and will continue to reach out to everyone individually who have expressed an interest in getting a new doctor. He is working with a few other local doctors, and we should have a plan in the New Year. Right now he makes his rounds on Thursdays. Any inquiries please see Sharon in her office or by email sunsworth@wcshm.com or by cell 250-514-5114.


AL ROOFTOP:  Our constructions teams and our maintenance manager Joe will be in and out of the building in the coming months. Please know they are following all protocol. We are hopeful that our amazing rooftop will be completed soon but for now, the 5th floor is not accessible. If you have any questions in regards to this please let us know.


MOVE OUT Protocols:  Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. sunsworth@wcshm.com


Move Outs/Elevator in Main Building/AL Building: The 1st elevator is utilized for move outs, and is locked for move outs. There is a note placed on the elevator as well. For your convenience we have asked all move outs to happen during the hours of 9-11 am and 1:30-4 so as not to disturb during meal time. Please be respective of the movers as they are following all protocol to get in and out in a timely manner. For the Assisted Living Building, we want to ensure that we are not disrupting meal times, so the same times apply.


Thank You,

#Team Wellesley