Friday, November 13-2020 Family Message Update

We are working on a VIRTUAL series of presentations for Wellness Wednesday and should have additional information for you before the end of November. Prior to COVID-19 we had implemented this program and invited in Fort Royal Pharmacy to do talks and presentations as well as Quadra Village. We would like to be able to present some new topics and will be sending out a survey to all residents and will include in on this weekly update in case you as the family would like to be a part of it as well!

Dr. Behroozi has let us know that he still has some room in his practice for new patients. We have also been told that they have a new physician, Dr. Nwosu who also has room for new patients. Please let me know at your earliest convenience if indeed this is something you are needing. There are limited spots, so please email Sharon at sunsworth@wcshm.com or call 250-514-5114. ***Please note for family that you must contact Quadra Village directly and apply to be her patient. They are assessing the need for the residents at the Wellesley first.**

North Tower Elevator Project:

Thank you for all your patience!!! The North Tower is in motion and it is gorgeous! New lighting, new paint and new floor as well as new buttons. Thank you to Joe and the team who made this possible.

Underground Parking:

Due to some safety issues – we are asking all residents and staff to take a moment to wait until the door closes after exiting the parking garage. We want to ensure the safety of our residents and staff by following these guidelines

MOVE OUT Protocols:

Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. sunsworth@wcshm.com

SHAW/TELUS/Cable and WIFI:

As we are only allowing essential visitors in the building as per guidelines, we would appreciate it if you let the front desk know of any issues PRIOR to making an appointment with them. Our Maintenance department has a full schedule of items to do daily, so please be patient when requesting assistance.

Furniture Delivery – Big Items:

Please do not arrange prior to calling the front desk. We want to ensure that we are adhering to all our protocols and ensuring we are sanitizing after the drop off

The social visit program has been very successful and thank you to the families and friends who are adhering to our protocol. Those who are not adhering to our guidelines may be asked to leave. The most important part is that you cannot book a visit unless you are the designated visitor for a given resident. The Designated Visitor Form must be completed and submitted for approval. Please email the completed form to: snutchey@retirementconcepts.com. *no food or drink is allowed during these visits***

VISITING:

Visits must be limited to 45 minutes maximum. Please familiarize yourself with our updated policies and procedures and thank you for your understanding and support in keeping everyone in our residence safe. Due to weather restrictions, we do have a new inside area to visit as well.

 ** Please note the change in time of visits due to meal times. 9-11 am, 1-4 pm, 6-7:45 pm

• Please do not visit if you are sick or have had contact with anyone who is sick.
• To minimize risk, any and all family visits at The Wellesley MUST be scheduled in advance.
• Only 1 designated visitor is permitted into visiting areas at a time.
• Anyone wishing to visit will be screened for signs and symptoms of illness – visitors may be denied access if there is failure to comply with protocols & regulations.
• Any and all family visitors must wear clean Medical Grade Masks for the entirety of the visit. If you do not have one, it will be provided. You must also adhere to all physical distancing and hand hygiene guidelines including coughing and sneezing etiquette.
• If you plan on visiting, please remember to adhere to physical distancing guidelines by utilizing the areas as directed. Please do not move any furniture in visiting areas.
• All disinfecting and sanitization will be completed by The Wellesley Team after your visit.
• Food & Beverages are not permitted during visits at this time.
• Visitors must leave facility directly after visiting Resident.
• NO visitors will be permitted at The Wellesley if an active outbreak is in progress (if you were scheduled, you will be informed).
• Please do not show up without a scheduled visits as this hinders others who have a visit already.

If you have any further questions, please feel free to contact our Front Desk Team at 250-383-9099.

Thank You,

#Team Wellesley