To Our Wellesley Extended Family

We wanted to let you know that we are doing our very best to ensure the safety of our residents and staff. We feel very fortunate that we have been COVID free and that all the precautions we have taken have been well received.

At this time, we are following Island Health Guidelines for anyone returning from the hospital within a 24-hour period and self-isolating those that are gone longer. As per our protocol, we have also reached out to those families that have had a loss, and making arrangements for the removal of furniture and items. We have assigned one person to sanitize and monitor the movement as well as giving all family members our protocol sheet. We have sent out a memo to all residents so they feel safe and secure in their home.

We have started to have some move-ins, again, following strict guidelines set forth by Island Health, our head office as well as our community leadership team. We also encourage families to please reach out by email or phone to arrange visits, socially distanced in the courtyard. We look forward to the day we can invite everyone back in – but until then please know we have the safety of everyone here at the top of our thoughts daily!

 Stay Strong….Wellesley Strong

The Wellesley Team

Community Update for Friday, June 5, 2020, The Wellesley

The health and safety of our residents, their families and our staff are our number one priority and a responsibility that is taken very seriously. We continue to follow the direction of public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

We fully appreciate how the steps we are taking may affect you and your loved ones. These are unprecedented times and we must do all that we can to maintain the safety of our residents and staff. Thank you for your understanding.

In spite of the fact that no residents are presenting COVID-19 signs or symptoms, we are continuing to restrict all visitors out of an abundance of caution. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.

Should the status of this facility change in any respect, please know that we will contact families immediately.

Protocols

We are following the direction of our public health officials to the letter, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:

• Restricting ALL visitors from the premises
• Ensuring no staff member is working in multiple facilities
• Staff are removing outside clothing and footwear upon entering the premises & changing into work clothes they have brought in their own sealed bag. At the end of their shift, taking off work clothes and putting on street clothing. All items are being sanitized and cleaned on a daily basis.
• Staff are screened for their temperature upon entrance to the building, and midway through their shift
• Social distancing is occurring among residents in each facility, including during mealtimes
• Appropriate application and removal of personal protective equipment (PPE)
• Ensuring ongoing, environmental cleaning and increased frequency of high touch surfaces in order to break the chain of infection
• Staff and residents are committed to regular/proper hand hygiene to break the chain of infection, by washing their hands with soap and water and applying hand sanitizer.

ONLY ESSENTIAL VISITORS

We just want to remind everyone that as per Island Health Authority, only essential visitors are permitted at this time. Both Comfort Keepers and Home Instead have siloed our properties and ONLY workers here will remain here *no face to face with family or friends*

All workers will be wearing gloves and masks

DELIVERIES:

All deliveries will be received at the front entrance between the glass doors. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.

***If you would like to pick up your loved ones laundry we can arrange that, please call the front desk or email me to arrange***

Dropping items off: for families please follow these guidelines to ensure your parent or loved one to get their deliveries in a timely manner.

1. Please use plastic bags, no reusable bags
2. Make sure to label all bags with resident full name and room number
3. Try to limit drop offs to essential items. There are days when staff are overwhelmed trying to keep up

Assisted Living Building/Dining Room

We are currently delivering all meals to individuals in their rooms. For lunch this delivery starts at approximately 11:00 and for dinner at 4:00. Our servers will be wearing gloves and a mask.

Independent Living Building/Dining Room

We have social distanced the main dining room as well as making use of the Dogwood Room to extend. The tables are of 2s now and all odd suites eat their dinner at 4:30 and all even suites eat at 5:30. Although we understand this may not be the most ideal time, we hope you can understand the need to social distance everyone at this time. If residents prefer we can arrange to have their meal picked up as well.

General Store

We continue to have a good inventory within our General Store. However, we now have to limit requests we are receiving. It has become unmanageable trying to fill every single item that has been requested. Most common items requested by residents are in stock.

Activities & Recreation Department

We have been increasing one on one visits and afternoon socializing which includes walks in the garden or around the building. We can arrange skype calls as well so please call 250-419-6804 to speak to Renee or Stephanie. The phone tree has been a great success with resident council members and floor representatives that we are expanding that to our leadership team making calls as well. Stephanie started one to one exercise in the exercise room practicing social distancing as of Monday. Her schedule is full and had a great class today with lots of sign-ups for this week! Please contact us for ‘Courtyard Visits’ schedule so we can maintain the social distance rule for visitors!

Messaging to discuss with your Loved Ones

Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:

1. Practice social distancing (6 feet apart)
2. Perform proper Hand Hygiene (wash hands frequently for 20 seconds with the alcohol-based sanitizer or soap and hot water) 20 seconds or great is so important
3. Avoid touching eyes, nose and mouth
4. Stay in their room if you have fever, cough and difficulty breathing –

****PLEASE REMIND THEM TO CALL THE FRONT DESK AND LET THEM KNOW ANY SYMPTOMS THEY ARE HAVING SO WE CAN REPORT DAILY***

Thank you

We just want to encourage everyone to hold to the measures put in place during this time. Again, thank you for all your support during this challenging time for the residents, staff and family and friends.

Team Wellesley