We hope you are all staying safe and healthy!
The health and safety of our residents, their families and our staff are our number one priority and a responsibility that is taken very seriously.
We continue to follow the direction of public health officials and other clinical experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.
We fully appreciate how the steps we are taking may affect you and your loved ones. These are unprecedented times and we must do all that we can to maintain the safety of our residents and staff. Thank you for your understanding.
In spite of the fact that no residents are presenting COVID-19 signs or symptoms, we are restricting all visitors out of an abundance of caution. We know that continues to be an anxious period for residents, families and loved-ones – but we ask that everyone be respectful of this measure, for resident and staff safety.
Should the status of this facility change in any respect, please know that we will immediately contact families.
We are following the direction of our public health officials, and have full infection prevention and control precautions in place. Staff continue to monitor residents closely and are ensuring the following protocols are being adhered to:
ONLY ESSENTIAL VISITORS
We just want to remind everyone that as per Island Health Authority, only essential visitors are permitted at this time. This includes any health care aids that need to help our residents with their daily activities. To note both Comfort Keepers and Home Instead have siloed our properties and ONLY workers here will remain here *no face to face with family or friends*
All workers will be wearing gloves and masks
All deliveries will be received at the front entrance between the glass doors. This includes groceries, medications, and gifts. All will be sanitized and delivered directly to the resident’s suites.
***Please note at this time if you wish to pick up your loved ones personal laundry, let us know ahead of time so we can gather and give to front desk***
Dropping items off for Residents: Please follow these guidelines to ensure your parent or loved one gets their deliveries in a timely manner.
Assisted Living Building/Dining Room
We are currently delivering all meals to individuals in their rooms. For lunch this delivery starts at approximately 11:15 and for dinner at 4:15. Our servers will be wearing gloves and a mask. After delivery of meals, they will then be calling the residents to ask what they would like for the next day and all will be given to the kitchen
Independent Living Building/Dining Room
We have social distanced the main dining room as well as making use of the Dogwood Room. The tables are of 2s now and all odd suites eat their dinner at 4:30 and all even suites eat at 5:30. Although we understand this may not be the most ideal time, we hope you can understand the need to social distance everyone at this time. If residents prefer we can arrange to have their meal picked up as well.
We continue to have a good inventory within our General Store. However, we now have to limit requests we are receiving. It has become unmanageable trying to fill every single item that has been requested. Most common items requested by residents are in stock.
Activities & Recreation Department
We have been increasing one on one visits and afternoon socializing which includes walks in the garden or around the building. We can arrange Skype calls as well so please call 250-419-6804 to speak to Renee or Stephanie. The phone tree has been a great success with resident council members and floor representatives that we are expanding that to our leadership team making calls as well
Messaging to discuss with your Loved Ones
Again, the following four points are so critical to discuss with your loved ones. Please help us by reminding each resident daily of the following four items:
****PLEASE REMIND THEM TO CALL THE FRONT DESK AND LET US KNOW of ANY SYMPTOMS THEY ARE HAVING SO WE CAN REPORT DAILY***
We just want to encourage everyone to hold to the measures put in place during this time. Again, thank you for all your support during this challenging time for the residents, staff and family and friends.