Friday, September 11-2020 Family Message Update
We wanted to thank all those families and friends who have been so kind in adhering to our visiting policies. We remain well and we believe that is down to us following the strict protocol through the Ministry of Health and VIHA. They sent out a Guideline that is available online as well for the decision making on what is considered an Essential Health Visit? We wanted to share this with you as we believe this will assist those families wishing to help their loved ones.
North Tower Elevator Project:
Thank you to all the residents in the North Tower accessing our outside elevator. Our maintenance of the interior elevator has been going well and is on schedule. Our Maintenance Lead believes it will be complete before the rain starts! Thanks to all who have been incredibly patient.
MOVE OUT Protocols:
Please reach out to Sharon should you have any questions about removal of furniture/movers and how we go about doing this to ensure the residents remain safe. We have been arranging one move out per day when needed and trying to assist families with what will work within their schedule. Please know that in both buildings, we do not want to interrupt their meal times, so move out times are 9-11 am, 1:30-4 pm. Please arrange with me so that we can alert the residents and put signs up. email@example.com
SHAW/TELUS/Cable and WIFI:
As we are only allowing essential visitors in the building as per guidelines, we would appreciate it if you let the front desk know of any issues PRIOR to making an appointment with them. Our Maintenance department has a full schedule of items to do daily, so please be patient when requesting assistance.
Furniture Delivery – Big Items:
Please do not arrange prior to calling the front desk. We want to ensure that we are adhering to all our protocols and ensuring we are sanitizing after the drop off.
The social visit program has been very successful and thank you to the families and friends who are adhering to our protocol. Those who are not adhering to our guidelines may be asked to leave. The most important part is that you cannot book a visit unless you are the designated visitor for a given resident. The Designated Visitor Form is available upon request, and must be completed and submitted for approval. Please email the completed form to: firstname.lastname@example.org. . The designated visitor cannot be changed for the time being, until the government reviews their policies sometime this month. Please continue to book social visits (if you are a designated visitor) by phoning the Front Desk at 250-383-9099. We have had to adjust the visiting due to people showing up on unscheduled visits and impeding on other people’s scheduled visits so please try to understand we are working hard at facilitating all your requests. ***no food or drink is allowed during these visits***
Visits must be limited to 45 minutes maximum. Please familiarize yourself with our updated policies and procedures and thank you for your understanding and support in keeping everyone in our residence safe.
We have 3 designated outside areas with the following guideline of times: Courtyard, daily from 9 am. – 8 pm, Zen Garden from 9 am – 8 pm and the Patio/outside the dining from 9 am – 11 am, 2-4 pm and 6:30-8 pm
If you have any further questions, please feel free to contact our Front Desk Team at 250-383-9099.