Friday, July 24, 2020– Beacon Hill Villa – Update

Dedicated families,

We want to thank everyone for their patience as we start our visiting program. If you have submitted an application but have not heard from us, please follow up with an email to the new email address: familyvisits@beaconhillvilla.com

As things will look a bit different, here is a summary of what to expect on your visits:

• There will be designated parking spot: ambulance parking in front
• Please arrive no earlier than 5 minutes for your scheduled appointment
• Staff member will greet you outside the front
• Come down to rec/kitchen stairs and be screened before you enter
• Visits will be in the recreation area. Outdoor patio visits are encouraged, there is an indoor space if needed
• Sanitize hands and wear a surgical grade mask. Required personal protective equipment will be provided by BHV.
• Visits will be approx. 40 minutes

The Anticipated schedule will include 1 visit every 2 weeks. We hope to expand this as restrictions ease. This will ensure all residents have a visit with their loved one and the recreation team will be able to provide programs for residents who do not have family visiting.

In order to maximize our time so all families can benefit from booking a visit faster:

• We will be reaching out to families for the first few weeks, this will help us create an efficient schedule
• Virtual visits will still be offered, however will decrease
• In person visits will take the place fence visits
• 48-hour cancellation policy, we can easily reschedule you
• We will provide a feedback sheet at the end of visits for communication with nursing and feedback from you.
• Please contact familyvisits@beaconhillvilla.com for any booking inquiries or questions

Take care and stay safe,

Beacon Hill Villa Team

Updates on Admissions and Transfers:

Admissions have resumed and are following Ministry of Health and Vancouver Island Health Authority guidelines and safety precautions

Covid Response Protocol

Any resident that shows symptoms will be tested for COVID-19 without delay and put in isolation as a precaution. If the resident is positive, they will be assessed for transfer to a dedicated COVID-19 unit for specialized treatment and to reduce risk of outbreak in the LTC home. Island Health Communicable Disease will guide.

Prevention Protocols

We are continuing to follow the direction of our public health officials and have infection prevention and control precautions in place.

• Visitor restrictions are in place
• Ensuring no staff member is working in multiple designated healthcare facilities
• Staff are screened for symptoms and have temperature checked upon entrance to the building
• Residents are regularly checked for symptoms
• Physical distancing is being promoted and re-enforced among residents, including during mealtimes
• Appropriate application and removal of personal protective equipment (PPE) and disinfecting of equipment
• Enhanced environmental cleaning and increased frequency of disinfecting high touch surfaces
• Regular hand hygiene with increased audits

Recreation Program

We are pleased to share that we are continuing to shift our recreation offerings according to updates with guidelines and recommendations:

– We have started small group programming following guidelines and direction

– We appreciate your understanding as the resumption of small group activities may impact our ability to facilitate video calls and virtual visits as frequently.

Dropping items off: Please coordinate all item drop-offs with the Recreation Manager, Kassandra kkeszthelyi@retirementconcepts.com. Please consider using Canada Post where precautions have been put in place

Public Health Measures

Please remember these important public health measures to keep yourself and others safe:

1. Stay at home and keep a safe distance from family when you have cold or flu symptoms, including: Coughing, Sneezing, Runny nose, Sore throat, Fatigue
2. No handshaking or hugs outside of your family
3. Practice good hygiene, including: Regular hand washing, Avoiding touching your face, covering coughs and sneezes, Disinfect frequently touched surfaces
4.  Keep physical distancing, as much as possible when in the community and where not possible, consider using a non-medical mask or face covering

Thank You

The Beacon Hill Villa Team