January 28, 2022

Dear Friends and Family Members,

Assisted-Independent Living Update

At this time, we have no further positive tenant cases, we currently only have two (2) active Assisted-Independent Living cases.  We continue with our precautionary measures.

We currently have three (3) active staff COVID cases from Kamloops community exposures and there has been Zero (0) resident cases on Complex Care from the previous exposure event this month.

Yesterday, Interior Health confirmed they will NOT be putting us on an outbreak, and are pleased with our proactive measures we have in place to decrease the opportunity for further transmission.

Our next communication will be on Tuesday, February 1, 2022 unless changes occur.


We have closed our Assisted Living Dining Room and commenced meal deliveries to tenants’ suites, as well as cancelled group Assisted-Independent Living recreation activities. The recreation team is doing treat and activity trolleys door to door. We are continuing these protocols through Monday, January 31, 2022 at which time we will evaluate and reassess.

Tenants are permitted to leave their room, but are encouraged to remain in their suites when at all possible unless it’s essential (i.e. pick up deliveries at reception etc). We are asking tenants to remain diligent and wear a mask while in public spaces to protect themselves, as well a practice hand hygiene.

We have identified anyone else who may have been exposed and taking steps to protect the health of all residents and staff by notifying close tenant contacts. Low threshold rapid testing will be done if symptoms arise.

All actions to mitigate contagion and infection control are in place with enhanced cleaning continuing on our high touch areas. Affected tenants are currently isolated to their suite with tray service and symptoms monitored.

If you have any questions or concerns, please do not hesitate to reach out to any member of the leadership team.  If you are looking to stay up to date on current COVID-19 information, I encourage you to look at the following resources.  They are concise, accurate and informative.






We still have not received any parameters in writing regarding the Designated Visitor Program. We continue to reach out and request further direction, however without any further information or documentation from the Interior Health Authority, we are continuing with ONLY Essential Visitors still at this time.

The current visitation parameters only limit who enters the building, however tenants and Complex Care residents are permitted to be picked up and taken out of the building for outings.

As of January 1, 2022, only Essential Visitors are allowed in our ENTIRE Kamloops Seniors Village Community including both Complex/Long Term Care & Assisted/Independent Living sides of the home.  The restriction will be in place until we hear new updates from Interior Health.

For Assisted & Independent Living Essential Visit requests, please contact Amy Suerink, AL Clinical Manager asuerink@retirementconcepts.com. For Complex Care Essential Visit requests, contact Deena Aspinall, Director of Care, daspinall@retirementconcepts.com.

Every visitor entering Kamloops Seniors Village will have a rapid test conducted per recent mandates by the Provincial Health Officer:

We ask that you please be patient as we adapt to this new process. At times there may be need to have some visitors wait outside to allow social distancing in the entryway.


As directed by Interior Health, all visitors (ages 5 years and up) are now required to keep their mask on at ALL times while in the building, including while in their family member’s/friend’s private room, until further notice.


In preparation of when designated social visits can resume, we wanted to be proactive & request that families please update Carollyn Anderson, KSV Admin Payroll Coordinator, canderson@retirementconcepts.com with your family’s member ONE designated visitor so it can be a seamless transition as possible.

For existing residents prior to July 2021, if the designated social visitor remains the same, please still send the information as we will not assume it’s the same person.

For new KSV residents/tenants/families after July 1, 2021, please email Carollyn with:


We wish to thank families and loved ones in advance for their patience and cooperation as we manage through this event.  We will continue to keep you updated as new information is available.


The KSV Team