February 4, 2022

Dear Friends and Family Members,

Hello from Kamloops Seniors Village! We received more snow this week, it sure was a lot more than we were expecting! It will be interesting to see which Groundhog’s prediction is correct since both East Coast Groundhogs were conflicted – maybe it’s about time the west coast has it’s own Groundhog eh?

ASSISTED-INDEPENDENT LIVING UPDATE

We are pleased to report that we have zero (0) Assisted-Independent Living cases, and only one (1) active staff case from a Kamloops Community Exposure.

On Tuesday, we were able to safely re-open the Assisted & Independent Living dining room for regular meal service– the tenants had so many smiles coming down the hallway!

We continue with our precautionary measures with tenants requiring to wear their mask outside of their room and during recreation activities, as well as practice hand hygiene.

COMPLEX CARE 2^ND FLOOR FOYER REFRESH

 As previously reported, our Complex Care 2^nd Floor Foyer will be getting a refresh next week, starting on Monday, February 7, 2022. It is a 7 day flooring project and will be conducted in three phases. The existing carpet is getting replaced with a nice laminate flooring.

We request that visitors follow all signage and safety precautions when walking through the affected area.

*VISITATION INFORMATION UPDATES*

 We are extremely happy to report that we finally received the updated Visitation information from Interior Health!

Therefore, we will be welcoming the single designated visitors back to Kamloops Seniors Village on Monday, February 7, 2022, in addition to existing essential visitors!

The current visitation parameters only limit who enters the building, however tenants and Complex Care residents are permitted to be picked up and taken out of the building for outings.

Single Designated Visitors need to be documented in the resident’s record as part of the resident’s care planning.

• Please note, our screeners and KSV team will be utilizing the existing list of designated visitors from June 2021, therefore we request that families communicate with each other and make necessary visitor changes through our Payroll Coordinator Carollyn Anderson canderson@retirementconcepts.com; as no one else will be permitted.
• Designated visitors will need to come during non-meal times since visits must be held in the resident/tenant’s private room and not in common areas, & during off peak times for our screeners to be able to safely support the new capacity for rapid testing and to prevent conflicts with our staff shift changes.
  • Visitors will be permitted between 8:30am-9pm excluding the following times:
    • 11:45am – 12:45pm (lunch)
    • 2:45pm-3:15pm (shift change)
    • 4:45pm-5:45pm (dinner)

For new KSV residents/tenants/families, please email Carollyn with your designated visitor:

• the name, email & contact phone number of the ONE designated social visitor that can come in to see the resident/tenant
• Tenant/Resident Name + Room Number

Essential visits include, but are not limited to:

• Visits for compassionate care, including critical illness, palliative care, hospice care, end of life, and medical assistance in dying
• Visits paramount to the patient/client’s physical care and mental well-being, including as follows:
  • Assistance with feeding, mobility, personal care or communication;
  • Assistance by designated representatives for persons with disabilities;
  • Visits for supported decision making;
  • Existing registered volunteers providing the services described above;
  • Visits required to move belonging in/out of a resident’s room;
  • Police, correctional officers and peace officers accompanying a patient/client for security reasons.

For Assisted & Independent Living Essential Visit requests, please contact Amy Suerink, AL Clinical Manager asuerink@retirementconcepts.com. For Complex Care Essential Visit requests, contact Deena Aspinall, Director of Care, daspinall@retirementconcepts.com.

VISITOR SCREENING

Every visitor 12 years and older entering Kamloops Seniors Village will have a rapid test conducted per recent mandates by the Provincial Health Officer:

• Essential and Single Designated visitors will continue to be screened and provide proof of vaccination
• Medical Grade masks will continue to be handed out if needed
• We have set up an area in the main lobby for testing
• Visitors MUST wait the 15 minutes until results are ready prior to going to your family member’s suite; therefore, please come at minimum 20 minutes early to be screened, tested, and wait for your results
• Long Term Care visitors will be provided Eye Protection by the screeners
• Please be patient if there is a line up as some visitors may need to wait outside if our lobby is at capacity

VISITOR REMINDERS

 As directed by Interior Health, all visitors (ages 5 years and up) are now required to keep their mask on at ALL times while in the building, including while in their family member’s/friend’s private room, until further notice.

A reminder that guests are not permitted to consume food or drink while in the home since their masks must be kept on at all times, therefore please do not bring in any items for yourself, only for the resident/tenant.

We wish to thank families and loved ones in advance for their patience and cooperation.  We will continue to keep you updated as new information is available.

Sincerely,

The KSV Team