Hello families and friends of Rosemary Heights Seniors Village

On Feb 7th, we were informed that a case of COVID-19 has been confirmed involving a staff member at Rosemary Heights Seniors Village in our Assisted Living building only. That staff member is currently home and in self-isolation.  Their last day of work was February 3, 2021 on all 3 floors in the Assisted living building.

We have isolated all residents in the Assisted Living building under droplet precautions and all meals will be delivered via room service.  We continue to monitor all residents for any symptoms and currently no residents or staff are displaying any COVID 19 symptoms.

The health authority has been contacted and have been working with our team collaboratively.

As per the public health office, we were informed to perform COVID testing for residents that the team member provided care to as well as all staff.  Once we learn of these test results we will update everyone immediately.

Please know that should your family member test positive, you will receive an immediate phone call and they will continue these calls daily to keep you updated.

The care and safety of residents is our number one priority, and we are treating the situation very seriously.

Staff will function as cohorts on specific floors, and not on a facility-wide basis.

Until further notice, all in person visitations have been cancelled for all levels of care (long term care, & assisted living) and all group activities have been paused for assisted living residents only. This includes FaceTime, zoom, skype and in person visits as staff work to ensure all isolated residents are monitored and cared for fully.

FaceTime, zoom and skype calls are still being performed on the long term care floors as well as small group activities. Any deemed essential visitors for the long term care residents should continue with your schedules.

Communication

We will provide families with an email update that will also be posted under Covid updates on our website.   You are welcome to share this update with your other family members

https://www.retirementconcepts.com/category/rosemary-heights-seniors-village

Should the condition of any resident change, their family will be notified by phone immediately.   

Protocols

BC’s Medical Health Officer and CDC have been notified. We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended. 

Deliveries

**Delivery hours are between 9am- 3pm, Mon-Sat and closed Sundays**

All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.

  1. Please use plastic bags, not reusable bags;
  2. Please label all bags with the resident’s name and suite number;
  3. In consideration of staff-to-resident priorities as well as infection control, please try to limit drop offs to essential items; and.
  4. If possible, please sanitize the items before dropping off. We will re-sanitize as well to be safe.

Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.

Acknowledgements

We wish to thank families and loved ones in advance for their anticipated patience, cooperation and encouraging messages.   Emails or calls may not be returned as quickly as normal as we work with health authorities to ensure constant care for the residents.

A big thank you to everyone for your hard work, grace and persistence!

Stay Safe, stay calm, & stay kind.

– Your team at Rosemary Heights Seniors Village (RHSV)