Hello families and friends of Rosemary Heights Seniors Village
We are very pleased to share there are no signs or symptoms of COVID-19 in any of our residents or staff here at Rosemary Heights Seniors Village. We continue to monitor all residents & staff daily for any symptoms.
This is a quick update letting you know that everything continues to be stable and nothing has changed since yesterday.
The Public health nurse still deems as a low risk, and they are declaring us on an enhanced monitoring outbreak until the morning of Dec 28th and the Public health nurse has indicated that these restrictions will remain in place until Dec 28th. We will respect their decisions as they are thinking of our safety & the residents.
For all long term care units 1st & 2nd floors, if you have an in person visit scheduled from now until Dec 28th, these are now all cancelled and all group activities have been paused for 2nd floor. We will start booking in person visits from Dec 28th on wards.
We will be offering FaceTime, zoom, and skype for long term care on 1st & 2nd floor on Dec 25th, there is limited spots availability & will be first come first serve.
Please connect with Jaylene Smillie in our recreation department by emailing email@example.com or by calling 778-545-5000 ext. 1007
Also, please keep in mind that we will be limiting all calls that day to 15 minutes max to ensure we are able to get as many people as possible. Thank you for your understanding!
As far as we are aware, there was no contact with our independent living or assisted living floors. At this time, Independent and assisted living residents are still able to attend to their essential needs, medical appointments but social visits are discouraged. If you are selecting to take your loved one that lives in Assisted Living for Christmas dinner, please note they will be quarantined for 14 days. This could all change should any residents or staff become symptomatic.
As a result of the one confirmed case of COVID-19, we will provide families with a daily email update that will also be posted under COVID 19 updates on our Corporate website. Should the condition of any resident change, their family will be notified by phone immediately.
We are following protocols established by the Health Authority, the Office of the Provincial Health Officer and BC Center for Disease Control.
We will continue to act upon their latest advice, and will adapt our operations as necessary and recommended.
**We will happily deliver any of your loved one’s holiday deliveries on Dec 24th and Dec 25th between 10a- 2pm, and Dec 26th from 1-3pm and closed Sunday Dec 27th **
All deliveries will be received at the lobby entrance vestibule. This includes medication deliveries from pharmacies, other gifts and mail. All items will be sanitized and delivered directly to the residents’ suite.
Please do not drop off items after hours, we do not have staff to be able to accept it and may be left outside until the designated time listed, if you do, you will be taking your chances & we will not be responsible for anything that is left after hours.
Please know that the care and safety of residents is our number one priority. We will always act swiftly and with purpose to keep everyone safe.
– Your team at Rosemary Heights Seniors Village (RHSV)