What our families, residents, and staff have to say:
To: The Gardens in Qualicum Beach
I have lived in Qualicum Beach for 28 years and when it came time to look for a senior’s home, I chose The Gardens as I had heard many complimentary remarks about it.
This is a well run establishment and I feel safe and happy here. The Gardens has a lot to offer including helpful, friendly and courteous staff which of course is important.
We are served two tasty nutritious meals each day, coffee in the morning and afternoon an snack; these are all prepared by our own chefs and cooks who provide us a with a good variety of choices.
The servers and housekeeping staff are efficient, polite and friendly. The living and recreational areas are clean and comfortable, outside we have beautiful flowers and landscaping, also a pond and fountain that make the area very attractive.
There is so much going on for the residents there is no need to be lonely, there are weekly bus trips for shopping and appointments and once a month a bus trip to a restaurant for a lunch outing. Entertainment three times a week which is most enjoyable and many special occasions offered, this place is a hive of activity!
When family and friends come to visit me their comment is always “what a lovely place to be living in” I would recommend The Gardens to anyone looking for a active retirement community.
-Peggy Feist (The Gardens at Qualicum Beach)
To Whom it May Concern:
A little over 2 years ago, my wife and I decided that having reached our mid 80′s, a 3 bedroom, 2 bathroom house with a large garden was slowly getting too much for us….. and would become moreso. It was time to think about a Retirement Home.
I started by obtaining brochues from 3 establishments in the Parksville/Qualicum area. From these, “The Gardens” looked the most promising. The next step was a visit to all 3. This put “The Gardens” even further ahead. A discussion with our son and our financial adviser was final confirmation. Upon leaving “The Gardens” our son looked at the entrance hall and stairway and said “I have been in many worse 4 star hotels than this”.
We moved in May 2011. We were lucky enough to obtain one of the larger 2 bedroom, 2 bathroom, Independent living suites on a corner of the ground floor. It was immaculate. Sliding French windows opening on to a small patio with a patch of garden either side. Lawns and gardens stretching out in front.
Life here has lived up to expectations. The food,very satisfactory indeed (…not up to “The Savoy” in London I agree). The entertainment, the house keeping etc.. In fact, everything. The real bonus is the staff. Everyone is kindness itself. Nothing is too much trouble. The Servers in the Dining Room (Lunch and Dinner) are exceptionally patient, they cannot be faulted.
High on the list of reasons for “The Gardens” rating as top class, is that Residents comments/complaints are listened to, and acted upon a great number of times. We consider ourselves very lucky and fortunate to be living here. We would not hesitate to recommend “The Gardens” to anyone thinking about retirement homes.
Joan and Harry R. Bantock (The Gardens at Qualicum Beach)
I cannot believe that it is over one year that I have been living here at the Wellesley. I must be getting old. Rob, I would like to pass on my appreciation to you and your staff for making my first year here, pleasant and enjoyable. Your staff from the front desk to the kitchen goes out of their way to ensure that all of us are as comfortable as possible. I have expressed in the past about our Marketing Coordinator Margo Mcintosh, I’m continually impressed on how devoted she is to her job. I’m convinced she goes home many nights thinking of ways to fill the Wellesley. If all organizations had a devoted employee as Mrs. Mcintosh, they would thank their lucky stars daily.
When I moved in I saw an exceptional well organized, staff from the Kitchen Staff, the Cooks, the housekeepers and the maintenance men, bookkeeper and the many part time staff that are helping out. Nothing has changed; in fact almost daily I see your staff go out of their way to ensure the residence needs are met. I cannot begin to tell you how many times one or all have been there for me, for that I wish to express my sincere appreciation. It must be very difficult for our head Chef (Connie) to continue to come up with a menu that will satisfy all,( that is almost impossible,) but she tries her best. The entire staff in the dining room goes out of their way, to make our eating area a friendly place. Rob I can assure you we all appreciate their efforts.
Sitting at my table I notice a residence being helped to their table, with their meals, taking out their walkers, etc. All of this adds to comfort of the residence, it seems everyone you have on staff main goal is to be there for all of us. For that I’m thankful. I have stated in previous letters to you and your superiors how much I appreciate your “open door” policy that you have, it makes it so much easier for residence to feel free to come and talk to you. That is very important.
Also I have stated previously how much my visitors have commented on the outstanding service, cleanness, the great atmosphere, they notice when they come here. It is no wonder we were number one for the year 2012.
Lord willing I will have many more years here, for that again I’m truly thankful. Moving here (as stated in an article published and on TV) was one of the best decisions I have made in my life.
Please pass on my sincere appreciation to all.
-Chuck Addison (Tenant at the Wellesley)
My husband, Kurt, moved into the 24 hour care building of Nanaimo Seniors Village back in January of 2011. I was still maintaining our home and catching the bus back and forth to the Village to see Kurt every day when I made the decision to move to the Assisted Living building. I was tired of continually having to catch buses which required me to always be ‘on schedule’, having to maintain a home and always cooking meals for myself. It was the best decision I have made!
Now I can walk back and forth from Kurt’s suite to my own apartment as often as I like and at any time, without ever having to go out of doors as the buildings are connected and, quite often, Kurt comes to visit me and spend time in my suite.
Now I have time to enjoy life and make new friends, take part in the recreation and enjoy my meals in the dining room.
I feel much more relaxed and I enjoy Kurt and I being back together again!
- Irene & Kurt B. (Nanaimo Seniors Village)
Hi Kelly (Rosemary Heights Director of Care),
It was so nice to finally meet you. We very much enjoyed our visits with my brother on the evening of the 22nd and in the afternoon of the 29th. He enjoyed lunch at the Milestones restaurant and had lots of stories to share from years gone by (which I’m sure you have all heard).
You have such wonderful staff and a great facility at Rosemary Heights that you can be very proud of and we really appreciate the care given to my brother. I can’t thank you enough for that and I look forward to seeing you all again in the spring.
Take care, and I hope you enjoy a wonderful Christmas and a Very Happy New Year!
(sister of a resident)
I was at Rosemary Heights yesterday as my sister and I were removing our mom’s belongings from her room. I was hoping to meet you and express our family’s thanks and that of our mom for the very loving care she received from your staff. Although our mom was not with you very long, she did connect with many members of your staff and mentioned numerous times to me, my sister and nieces how wonderful they treated her and always with a smile.
We miss her very much but she has left us in peace and with everlasting memories of a very loving mother, “nana” and great “nana”.
Dear Michele (Rosemary Heights Seniors Village),
My husband was admitted to 1 East in Rosemary Heights in June of this year. As a caregiver, I realize my feelings on this are no different from anyone else in the same situation. It was the hardest thing I have ever had to do. I didn’t know my body could produce so many tears.
However, I am writing to say that I have never known or heard of an institution that would, and does, make everything possible for Gerald to be as content as can be under his circumstances. Rosemary Heights has provided ample staff and they show so much care and compassion for the residents – they are always there for our loved ones.
The activity program you provide, is exceptional much needed and appreciated. Additionally, the off site activities for those who are able to participate provide beneficial stimulation and an enjoyable change of environment. Residents (and often family friends) do enjoy the entertainment and programs that Pam so wonderfully arranges.
I have come to realize that the staff who are caring for my dear husband are as concerned for me as they are for him. Everyone has been so helpful to both Gerald and me through this difficult journey. This is making it possible for me to cope and adjust to these unavoidable changes in our lives.
Words cannot express the deep gratitude I feel for all your help and provisions!
Thank you. Most Sincerely,
To: Rosemary Heights Seniors Village
I have just returned from a 6 day visit with my parents who are residents at your facility. I found the residence well kept, the food very good and the staff to be most helpful. The suite that Dad has on the assisted living side is very nice, and the common areas were very comfortable and neat. The staff was very accomodating to me during my visit.
Mom is now on the full care side, and again the staff was very good to Mom. It has been a very difficult year for my parents as they have transitioned from their home, to your residence. Thank you for all your help and understanding during this challenging time. I feel very gratified that they are in a safe and comfortable environment. This gives my siblings and me a peace of mind. We appreciate the work that you do in helping people in the sunset years of their lives.
To: Guildford Seniors Village
My father, Ernest Pederson was a resident in the frail section of Guildford Seniors Village from March 2011 until he passed away in April 2012. I am very happy with the care and attention he received from all the staff members during his stay. As I was able to spend significant amounts of time visiting with him, I can attest to the impact that the recreational activities also had on improving his quality of life. He participated in making and painting birdhouses, various other crafts, horseshoes, story creation, etc.
He loved the musical entertainment provided by guests, and the special holiday celebrations. I cannot emphasize enough, how important the recreation department is to the happiness and well being of the residents. It is also a boost to visiting family members. I know in my case, it provided me with many wonderful memories with my Dad during the past year.
In light of this, my sister and I are donating $250.00 each to the Guildford Seniors Village to be used by the Recreation department in memory of our father, Ernest Pederson. (I am enclosing our cheques with this letter). We also made note of that when posting his death notice in the newspaper- asking that in lieu of flowers donations could be made to the Guildford Seniors Village, specifically earmarked for the Recreation Department.
Thanks again to all the staff at GSV for making the last year of my Dad’s life a pleasant one.
Dear Rob McIntosh (Wellesley General Manager),
Today I begin my sixth month here at the Wellesley and I decided it was time for me to pass on my appreciation to your staff for making my stay here exceptionally enjoyable. Starting with your Marketing Coordinator Margo Mcintosh, from my first meeting with her, I saw a very enthusiastic individual who loved the position she was holding, she went out of her way to make my daughter and myself feel welcomed as we looked at the various units to decide which one I would like to live in.
Mrs. Mcintosh let us go at our pace, for that I was very thankful. No pressure. Then, when I moved in I saw an exceptional well organized, staff from the Front Desk, the Kitchen Staff, the Cooks, the housekeepers and the maintenance men, bookkeeper and the many part time staff that are helping out. They all seemed to go out of their way to make my stay here an enjoyable one. No matter what problem, big or small I encountered, they attended to it cheerfully. In this day and age that is rare. I was also very impressed about the “open door” policy that you have, it makes it so much easier for residents to feel free to come and talk to you. That is very important.
As a Pastor over the past twenty-five years, I have visited many of our senior residences in this city and I can truthfully state the “Wellesley” is the best, great lounge, very clean and bright. I have had many guests here and everyone have commented on the meals, and the cleanness the great atmosphere, etc. To say I’m happy here would be the understatement of the year, I’m ecstatic and look forward to many more years at the Wellesley.
Please pass on my sincere appreciation to all.
-Chuck Addision (Resident of The Wellesley)
Hi Mr. McIntosh (Wellesley of Victoria General Manager),
My grandmother just moved into the Wellesleyon January 9th. I came to visit her for the first time this past Saturday with my 15 month old son and my mother.
I just wanted to tell you that I absolutely love the facility! My grandma seems happier then she has been in a long time. She has struggled with her disabilities for many, many years and I am just so happy to see her getting the help she needs. It is so nice to feel good about where my grandma is living and to know that she is safe and being well taken care of. She is just such a wonderful, kind person and deserves the best!
Thank you for providing such a wonderful place for people like my grandma. I think she will be really happy there!
-Stephanie Dion (Granddaughter)
Dear Kelly (DOC),
I wanted to thank you and your staff myself for the care and kindness all of you provided to my mother, during her stay with you as well as the days leading up to her passing on Jan. 3rd
I did not have a chance to properly express my appreciation for all the kindness extended to me while I was there for those three days.
You and your staff were there for us during this difficult time and the word “professional” does not do justice to the level of care and sensitivity extended to our family. I would appreciate that you thank the people involved during this time.
So many and I cannot name each individually that were so attentive.
Best wishes and regards,
-A family member (Rosemary Heights Seniors Village)
Rob and Margo:
I am sorry for sending this so late but hoped to have more news for you by now. I saw Margo yesterday and so it spurred me to send this now. Please feel free to send along to your head office.
For the nine years that my father, Joseph Fink, was a resident at theWellesley he was treated with respect and dignity. The staff were always thoughtful and considerate to his needs. Due to my own experiences in the health care profession, I was always vigilant to the care given my father. I can honestly say that I never experienced any staff treating my father harshly or impatiently. Many staff over the course of his stay went beyond their duties to watch over him and to alert myself to changes in his condition. As my father became more confused and began to wander, the staff watched over him and were very compassionate. I truly believe he probably stayed a year too long in independent living and this was because of the care and attention given to him. I was also always welcomed and treated with fairness. Any concerns I had were handled quickly and professionally.
It was definitely time for my father to move on to more complex care and I found it sad for both him and myself to say good-bye to the staff at theWellesley. I will always recommend your facility to others in need. Thank you for all you have done and for enjoying my father in his last days there. He continues to reside at Resthaven Lodge but has been given high priority to be transferred to Broadmead Lodge where he has chosen to go after he accepted that he could not return to the Wellesley. Merry Christmas to both of you and to all the staff.
- Shirley MacEachern, R.N., B.S.N.,
Clinical Nurse Educator, VIHA
My name is Gloria Ewing and I just finished my preceptorship at Rosemary Heights Seniors Village.
I would like to express my deepest gratitude for the opportunity you’ve given to all of us (students at Stenberg College) to do our practicum and preceptorship at Rosemary. I feel now I’m quite prepared to face the working field thanks to the hands-on experience I acquired at your facililty.
All of the staff were so kind and willing to help in whatever doubt I had, and not only that, they always showed love, care, respect and compassion towards the residents which gave me an even better impression of the quality of people you have working in your facility. Once again, many thanks to you and to all the staff at Rosemary Heights.”
-Gloria Ewing (Student)
“I just wanted to let you know how fabulous we think Rosemary Heights is. My mom has not been happy in years, but she is truly happy at Rosemary Heights. She keeps saying everyone is so kind to her. I can’t believe she is going to concerts and bingo! She has been a bit of a loner all her life. I really didn’t think she would change at this time of her life, but with gentle coaxing she is going to many events and enjoying them.
All the staff from the nurses to the aids to the activity staff are all kind, loving and fun. It’s just amazing to see my mom continue to thrive and bloom. What impresses me the most is if they say they are going to do something they actually do it ! I was so impressed when mom had a early appointment at the hospital they had said she would be ready at 7.30 am she was dressed, bathed and even had a breakfast tray ready for her. Mom had wanted a bath before she saw the doctor and somehow they managed to bath her before I got there.
We had such a horrid experience with a different facility that I was skeptical that the care and quality wouldn’t be what you had advertised, but it certainly has lived up to it so far. So many thanks to all the staff there. “
Best Regards ,
-Anonymous Family Member (Rosemary Heights Seniors Village)
”To the entire Renfrew Care Centre Staff. Thank you all for taking such good care of my father, Don Jolly for almost 9 years. He really enjoyed his time at Renfrew, and told me many times how much he appreciated the loving and caring people at Renfrew. He enjoyed all the staff – including Loraine, Carol, Debbie, Fran, the nursing staff, the kitchen staff (thanks for all the special orders, service and patience, and the maintenance crew that helped him out!)
You all are GREAT! No wonder the Renfrew Care Centre is recognized as one of the best in Canada!”
-Jim and Margaret Jolly & Family
“My Dad John, really enjoyed his stay at the Terraces. He met lots of great friends there and the staff were so courteous and friendly. He was always met with a smile, hello and have a nice day as he went for walks with his dog Paris. I would definitely recommend The Terraces on 7th to any of my friends looking for senior care for their parents in the South Granville area.”
-Paul Hollas (Son of Resident at Terraces on 7th)