Accountability

Retirement Concepts is committed to transparency and accountability in everything we do.  Whether its our regular communication with employees, tenants, residents, families and community stakeholders through tenant and family council meetings, individual case management meetings, or impromptu conversations, we are dedicated to providing you with information regularly.

As an organization we endeavour  to not only meet legislated requirements, but to exceed them when possible.  Should incidents occur, we strive to correct them accordingly, focus on prevention and better practice, not only for the individual site but across all Retirement Concepts Sites.

The legislation governing seniors’ care makes it mandatory for us to report virtually any incident that could have an impact on the health and safety of our residents.  You will find inspection reports posted for review at all sites within respective health authority websites.  We believe by providing you with easy access to this information, and the ability to speak with a site General Manager at any time, you will be able to be confident in the care and services that are provided.