Complex Care

24/7 Care when you need it

Complex Care 24/7 - Retirement Concepts

In many lives there comes a time when Independent Living and Assisted Living may no longer be an option, and the need for 24/7 care becomes clear.

Caring for seniors is a profession, but it’s also a calling. Our RN’s, LPN’s, Care Aides, Dietary Staff and housekeeping staff are dedicated to making sure our residents truly feel at home and loved. Our residents vary in age from relatively young, to centenarians and they are all in a complex care facility because they have a need.  Many are quite independent, in one way or another, and don’t need as much help. Some need a lot more. We provide whatever is needed, with professionalism, compassion, care and respect for the dignity of the residents.

Complex care cares for people who require intermediate care, extended care, dementia care, respite care and palliative care. As needs change, we work with families and doctors to make sure we meet the needs. Our focus is resident centered and our key concerns are comfort and safety.

Almost all of our rooms are private, nicely furnished and decorated, with a private washroom. Rooms are grouped into communities with dining and lounge areas attached. Staff is consistent, so residents get to know their care givers. While some residents prefer privacy, most are very social, and life in a complex care is joyful and lively, with lots of entertainment, and activities. We take every opportunity to celebrate – birthdays, holidays, seasons and anniversaries.

Family and friends and pets are welcome to visit and encouraged to do so often. Communication with families on matters of care is most important and Care Conferences are scheduled regularly or as needed.

We are honoured to serve our residents, who have contributed so much to the world we live in, and who have led active and productive lives. It’s important to us that their lives in our complex care facility meets, and in fact exceeds the expectations we would want for our own parents.

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My Dad John, really enjoyed his stay at the Terraces. He met lots of great friends there and the staff were so courteous and friendly. He was always met with a smile, hello and have a nice day as he went for walks with his dog Paris. I would definitely recommend The Terraces on 7th to any of my friends looking for senior care for their parents in the South Granville area.