Complex Care

24/7 Care when you need it


In many lives there comes a time when Independent Living and Assisted Living may no longer be an option, and the need for 24/7 care becomes clear.

Caring for seniors is a profession, but it’s also a calling. Our RN’s, LPN’s, Care Aides, Dietary Staff and housekeeping staff are dedicated to making sure our residents truly feel at home and loved. Our residents vary in age from relatively young, to centenarians and they are all in a complex care facility because they have a need.  Many are quite independent, in one way or another, and don’t need as much help. Some need a lot more. We provide whatever is needed, with professionalism, compassion, care and respect for the dignity of the residents.

Complex care cares for people who require intermediate care, extended care, dementia care, respite care and palliative care. As needs change, we work with families and doctors to make sure we meet the needs. Our focus is resident centered and our key concerns are comfort and safety.

Almost all of our rooms are private, nicely furnished and decorated, with a private washroom. Rooms are grouped into communities with dining and lounge areas attached. Staff is consistent, so residents get to know their care givers. While some residents prefer privacy, most are very social, and life in a complex care is joyful and lively, with lots of entertainment, and activities. We take every opportunity to celebrate – birthdays, holidays, seasons and anniversaries.

Family and friends and pets are welcome to visit and encouraged to do so often. Communication with families on matters of care is most important and Care Conferences are scheduled regularly or as needed.

We are honoured to serve our residents, who have contributed so much to the world we live in, and who have led active and productive lives. It’s important to us that their lives in our complex care facility meets, and in fact exceeds the expectations we would want for our own parents.

For Information, Tours and Reservations, please contact

How can we help you?

Browse through our many living locations and see which best fits your needs.

View Locations  
My husband, Kurt, moved into the 24 hour care building of Nanaimo Seniors Village back in January of 2011. I was still maintaining our home and catching the bus back and forth to the Village to see Kurt every day when I made the decision to move to the Assisted Living building. I was tired of continually having to catch buses which required me to always be ‘on schedule’, having to maintain a home and always cooking meals for myself. It was the best decision I have made!