24/7 Care when you need it
In many lives there comes a time when Independent Living and Assisted Living may no longer be an option, and the need for 24/7 care becomes clear.
Caring for seniors is a profession, but it’s also a calling. Our RN’s, LPN’s, Care Aides, Dietary Staff and housekeeping staff are dedicated to making sure our residents truly feel at home and loved. Our residents vary in age from relatively young, to centenarians and they are all in a complex care facility because they have a need. Many are quite independent, in one way or another, and don’t need as much help. Some need a lot more. We provide whatever is needed, with professionalism, compassion, care and respect for the dignity of the residents.
Complex care cares for people who require intermediate care, extended care, dementia care, respite care and palliative care. As needs change, we work with families and doctors to make sure we meet the needs. Our focus is resident centered and our key concerns are comfort and safety.
Almost all of our rooms are private, nicely furnished and decorated, with a private washroom. Rooms are grouped into communities with dining and lounge areas attached. Staff is consistent, so residents get to know their care givers. While some residents prefer privacy, most are very social, and life in a complex care is joyful and lively, with lots of entertainment, and activities. We take every opportunity to celebrate – birthdays, holidays, seasons and anniversaries.
Family and friends and pets are welcome to visit and encouraged to do so often. Communication with families on matters of care is most important and Care Conferences are scheduled regularly or as needed.
We are honoured to serve our residents, who have contributed so much to the world we live in, and who have led active and productive lives. It’s important to us that their lives in our complex care facility meets, and in fact exceeds the expectations we would want for our own parents.
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So a move that I had been dreading for quite some time, and I thought could be quite traumatic for Mom, was almost a seamless transition! Thanks to all the staff and especially those on the third floor extended care involved in making this as easy for Mom, and also for me, as possible. For all of their help, legwork and genuine caring shown for my mother throughout this period of change. Mom is now enjoying full, active, happy days, while receiving the care she needs in a safe environment.