We recognize that this is an anxious time for residents, families and other loved ones and we thank you for your support and cooperation.

Status

The number of COVID-positive residents totals 21 today, all of whom are in isolation and being closely monitored (eight in Long Term Care and thirteen in Supported Living). The impacted floors are the 3rd floor in both the SL and LT care units.

We continue to closely monitor residents, and should anyone be symptomatic, they are swabbed, placed in isolation as a precaution until lab results are known, and families are informed.

The number of staff who are affected totals eleven, all of whom are home and in self-isolation. Please know that any staff member who is symptomatic is asked to place themselves in self-isolation as a matter of course.

We have increased the deep cleaning and sanitization of the entire community, with additional housekeeping staff in all areas of the building, and enhanced cleaning in high touch areas.

Please know that all basic health-hygiene is being facilitated by staff, including bathing and showers.

All residents are being provided catered food from an external restaurant and it is being delivered hot, and in a timely manner.

Communication

 Families of COVID-positive are being phoned on a daily basis to provide updates, and all families are receiving a daily email on the status of Millrise and its residents. If there are any changes in other residents, families will be updated immediately.

Should there be an urgent need to communicate, family members of COVID-positive residents have been provided emergency contact information.

Access

The community continues to restrict ALL visitors from the premises, as per the Order of the Medical Health Officer. We are continuing to adhere to the order to stop sharing staff between facilities and we are diligently following all Alberta Health Services procedures.

 Staffing

 Alberta Health Services has stepped in to supplement staff to assist with care, ongoing sanitization and more dedicated resources to reach out to families of COVID-positive residents with daily updates. This was necessary because of the number of staff who were symptomatic and sent home where they remain in self-isolation, along with those who chose to take leaves of absence, for a variety of reasons. We are appreciative of AHS assistance during this difficult period.

Laundry

 We have a new manager of laundry services for residents. However, a number of families have asked if they might do the personal laundry items (not including bedding or towels) of their loved ones at Millrise and we invite those families to do so.

 Supplies

We continue to monitor our supplies closely. We have received emergency supplies through our Corporate Procurement as well as Alberta Health Services.

Teamwork

We wish to thank staff for their dedication and commitment and the Pandemic Response Team for supporting us during this challenging time.