What our families, residents, and staff have to say:
"Both Mom and I want to take this time to give you all a huge thank you from the bottom of our hearts for all your kind, thoughtful and compassionate care you’ve shown her during her time with you. Your attention to detail with her personal and medical needs went far beyond the call of duty. Mom very much appreciated the dignity and respect shown to her at all times from all of you." – Pat, (family member) Casa Loma; Courtenay, BC
"I’ve seen for myself how much effort the staff give and how hard you all work to make a “home” for our senior loved ones. From housekeeping, laundry, dining-room/kitchen, nursing and activities the staff “give their all”. Keep up the great work and know that you are appreciated by myself, Joan and her family, and again our thanks." – Jackie (family member) Golden Ears Seniors Village; Maple Ridge, BC
"I have come to know many of the employees and residents. Collectively, the people who work at Casa Loma are a wonderful group of people and a great team. I admire their dedication to those in their care. I appreciate the comfortable relationship I have with them. Someone is always available if I need to talk something over. I feel like a member of a very large extended family." – Karen, (family member) Casa Loma; Courtenay, BC
"Thank you for the wonderful care that my parents have received at “The Renfrew”. My first impression of the Retirement Concepts facility was one of cleanliness, professionalism, respect, thoughtfulness, utmost concern for resident’s wishes, and above all a sense of “home”. It has been 6 years and those impressions area affirmed each time we visit The Renfrew." – Pamela, (family member) Renfrew Care Centre; Vancouver, BC
"My first impression was that of a luxury residential hotel, spacious and inviting with attractive public areas, and generously sized apartments. I have found the facility very well run by a happy friendly staff. This positive outlook extends to the residents as well. There is a real sense of community here. I have found the vast majority of my fellow residents generous in their praise of The Wellesley." – Ms. Cook, (resident) The Wellesley; Victoria, BC
"The staff is very warm, caring, and extremely hard working. The building is kept very clean and has no odour which makes it a very pleasant building to work in. The building is very comfortable and doesn’t look ‘hospital like’, and it has a lot of outside lighting coming through the many windows making me feel bright and happy as I walk around. Dufferin Care Centre is definitely a place I would want my loved ones to grow old." – Stephanie (staff member) Dufferin Care Centre; Coquitlam, BC
"We moved into the Wellesley four and a half years ago, after considering at least a half-dozen other retirement homes. It then seemed to us superior in many ways, including the size of apartments, the quality and flexibility of food services, and the attitudes of staff. Our experience here has served to confirm our judgement." – Frank, (resident) The Wellesley; Victoria, BC
"Having resided at the Wellesley Victoria for three years, I want to let you know how satisfied and happy I am. All of the staff are pleasant, obliging and efficient and definitely care about the comfort of the residents. The facilities are excellent and the meals are the same." – Frank, (resident) The Wellesley; Victoria, BC
"I have seen staff go out of their way to go the extra mile for the residents here and the love for residents is open and honest. Many a time comments are made by a staff member referring to the residents that “these are my friends” or “that’s the way I would want to be taken care of” and residents are warmly given respect and love by their caregivers. Recently a family member commented that ‘my mom is so well taken care of and if a request is made on behalf of my mom, situations are immediately addressed and taken care of and I appreciate that’." – Peter (staff member) Guildford Seniors Village; Surrey, BC
"I have enjoyed the standard of living The Wellesley provides. The management and staff are helpful and friendly, always willing to please. They are concerned when one is ill or having problems. I do not hesitate to recommend The Wellesley to friends wishing to find an easier way of life." – Jean, (resident) The Wellesley; Victoria, BC
"Naturally, I am always concerned about my mother and being in a nursing home is not an easy thing to accept, but I realize that she is in the best place for her condition, Alzheimer’s. I do commend the staff on 1B, as their work load is heavy and it is very mentally, and physically challenging for them, however, they are doing a very good job. The staff on 1B, are all very courteous to me as a family member and are always willing to discuss any concerns I have regarding my mother." – Debbie, (family member) Kamloops Seniors Village; Kamloops, BC |
