Retirement Concepts’ Corporate Ombudsman is available to handle concerns from families and residents. The Ombudsman is the third step in resolving concerns, and escalates them to a high level within Retirement Concepts. This is to ensure that the care that our residents receive is of the highest possible quality.
If you have a concern you would like to voice, please view the flowcharts below to learn more about our procedures for addressing these concerns.
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Assisted Living Facitity - Concern / Complaint Process Flow Sheet
Complex Care Facitity - Concern / Complaint Process Flow Sheet |
